Genesys (www.genesys.com), the market leader in omnichannel customer experience and contact center solutions, today announced that affiliates of Hellman & Friedman LLC, a leading private equity investment firm, will make an approximately $900 million investment to acquire a substantial equity stake in the company from existing equity holders.
This investment represents an enterprise value of approximately $3.8 billion, positioning Genesys as one of the most valuable private software companies in the world. Following the investment, the Permira funds, along with Technology Crossover Ventures and the other original investors, will continue to own a majority stake in the company.
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